Community Manager


London, England, United Kingdom Remote Hybrid Working

Full time


May 16

In 1999 a high-level concierge service was founded in a basement apartment in Notting Hill. In the decades since, the business has evolved into an international full-service agency that has earned itself a globally recognised track record of delivering some of the most impactful and innovative experiences around for clients such as LinkedIn, Gong and VeeFriends. We have great ambitions and are proud of everything we’ve built since our basement apartment days, but we’re still growing, and for our next phase, we need you!

We’re going through an exciting period of growth, helping clients across the world bring their stories to life through the power of events, and we’re looking for someone brilliant to help us share that. So, if you’re a community manager who lives and breathes social media and connecting people—we need you!

This role will involve working directly with the marketing manager, and your responsibilities within the role will vary with exposure to the different aspects of marketing. However, your core focus will be to grow and develop our community, using the marketing strategy and content plan to create content that delivers on our objectives whilst helping to inspire, educate and motivate our community.

To deliver this successfully, creative and strategic skills are vital. You will run with the creation and implementation of social, taking ownership of the company channels and working with the design team to create any accompanying assets.

What you need: 

  • You’ll take ownership of the company channels, working directly with the marketing team to create platform-specific strategies that deliver on our objectives. Because of this, you’ll need at least 2 years of experience with managing company (not personal) social accounts, and their respective audiences across a variety of platforms, with a particular emphasis on LinkedIn.
  • As part of our ongoing expansion, we’ll be running quarterly events for our community. As part of your role, you will be responsible for managing and growing this, creating and executing community-building initiatives, and fostering engagement and loyalty among our event attendees, both pre, post and during the events.
  • We’ll be working on a variety of digital campaigns, and therefore knowledge of digital marketing and how the various aspects (content, seo, social, PR, emails etc) play together to create a cohesive strategy, is a must.
  • You’ll be in charge of creating and curating engaging content on a variety of subjects and liaising with different people and resources. As a result, we’re looking for someone great at communicating and building relationships (both inside and outside of the business).
  • As part of your role, you’ll create monthly reports so that we can review the effectiveness of each campaign, looking at what works, and what doesn’t—ideating any new ideas with the team. For this, you’ll need experience using various tools, including Hubspot and Google Analytics.
  • We take pride in all that we do and always spend time getting to know the details involved in our projects. Due to the nature of our business, we often have numerous events happening simultaneously, so you’ll need the ability to stay organised, manage the flow of information into your workload and ensure content goes out at the relevant time.
  • For us, bringing information to life is a combination of copy and design working together—and so having a creative eye on how we can achieve this is vital! We have an in-house design team that helps make it happen and together with the marketing department, you’ll be creating design briefs (whether for photographs, animations, videos or graphics) for our marketing requirements.

In addition to that, in return for everything you bring, we will provide the following:

the standard stuff

A salary, a pension, 22 days of annual leave plus public holidays and a bonus company-wide day off in summer.

flexible hours

We have typical hours of 10 am - 6 pm but due to the nature of the events industry, we offer a flexible approach to this. Want to work different hours? You can. Need to pop out for an appointment? You can. You just need to let your manager know!

company culture

A great company culture provides more than just lip service—and we make sure we’re always doing that by regularly investing in it. Not just offering you a job and a warm welcome, but creating opportunities for you to build a fulfilling career. We do this by investing in your development, whether personal or professional, providing accessible leadership, and hosting numerous team socials. Including Christmas and Summer parties you’ll actually want to attend—with previous overnight stays at venues such as the Wilderness Reserve, Four Seasons and Artists Residence.

hybrid working

We work remotely most of the time, but have one day a week where we meet in our (dog-friendly!) Soho Works office so we can connect and catch up. When you’re not in the office, you can work from anywhere: your home, your garden, abroad — and we’ll set you up with the equipment to do so, including an Apple MacBook, mouse, laptop stand and second screen.

career progression

At emc3, we have a dedicated learning and development budget allocated to each person so that they can learn and grow in their role. And when it comes to progression, you’ll have the opportunity to level: up, down or sideways! Whether you’re looking to progress further in a current role or change departments—where possible, we’ll always support you with the transition.

mental health support

In addition to unlimited paid time off for mental health, we provide free access to therapy, counselling and mental health resources for all of our employees.

paid volunteering

We believe everybody should do their bit, and so offer one paid day off a year so that you can help out in your local community.

an emphasis on sustainability

We care about the impact events and our business have on the environment and have a sustainability team to ensure we follow best practices to make our events as environmentally friendly as possible.

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