Loris is a real-time intelligence layer for digital customer experience and support teams to ensure customer service agents say the right thing at the right time. Unlike bots and other AI solutions, Loris combines both human and machine learning to surface insights in 100% of conversations in real time and also allows the ability to A|B test different policies, macros and scripts to determine how to drive the best outcomes across every customer interaction to drive lifetime value.
Loris is quickly building an impressive roster of high-growth clients who are finding value from Loris software to improve key customer experience metrics - from efficiency and response times to quality interactions that ultimately result in customer retention. We’re also able to offer best practice customer service language and workflows out-of-the-box so our clients see value from Day 1 - which is a big win for the companies we work with.
Everyone on our team believes language matters, and we are an empathy-first organization. We’re excited to grow our team with like-minded, multidisciplinary individuals from diverse backgrounds. We're based in NYC and Tel Aviv and backed by top investors, including Vertex, Floodgate, and Jeff Weiner (CEO of LinkedIn).